Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions for refunds for services provided by Reddiscope ("we," "us," or "our"). By subscribing to and using our social media analysis tool ("Service"), you agree to this Policy.

Subscription and Refunds

Our Service operates on a subscription model, providing access to our AI-powered social media analysis tools. Each subscription package includes a specific number of monthly AI credits.

  • Eligibility for Refunds: We offer a refund for any unused AI credits remaining on your account.
  • Non-Refundable Items: We do not offer refunds for the following:
    • Used AI Credits: Once credits are used for analysis, they are considered consumed and are non-refundable.
    • Partial Subscription Periods: We do not offer prorated refunds for a partially used subscription period. For example, if you cancel a monthly subscription halfway through the billing cycle, you will not receive a refund for the remaining days of that month.
    • Past Subscription Payments: Refunds will not be issued for payments made for previous subscription periods.

Requesting a Refund

To request a refund for unused AI credits, you must:

  1. Submit a written request to our support team at [email protected] support portal.
  2. Include your account information and the reason for your refund request.
  3. Specify the number of unused credits you are requesting a refund for.

All refund requests must be made within 14 days of your most recent subscription payment.

Processing Refunds

Once your request is received and approved, your refund will be processed. Refunds will be issued to the original payment method used for the subscription. Please allow 5-7 business days for the refund to appear on your statement.

Cancellations

You may cancel your subscription at any time. Your access to the Service will continue until the end of your current billing cycle. No further charges will be made to your account after cancellation.

Changes to this Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the new policy on our website. Your continued use of the Service after any changes indicates your acceptance of the new policy.

If you have any questions about our Refund Policy, please contact us at [email protected]

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